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NOW INCORPORATING SUPERCOOKSHOP | CALL OUR CUSTOMER SERVICE TEAM FREE ON 0800 234 6755 | PRICES INCLUDE VAT & FREE UK DELIVERY

Terms and Conditions

Returns Policy



<>·If you are not completely satisfied with your purchase, simply return the item to us in its original condition within 14 days of receipt after informing us by email  at sales@hospitalityquality.co.uk or telephone or fax 01913750827 giving your details and invoice and delivery note no and the reason for return or exchange.
  • Returned items should be unused (by all means try on any clothing items) and must be returned in original packaging with any enclosed documentation. We will issue a full refund on receipt, including the original delivery charge. Alternatively, if preferred, we will exchange the item.
  • We will Refund your return postage to the same value as we delivered the item to you.
  • e.g. We send 2nd class Royal Mail – we refund 2nd class payment only, if you choose to pay for a premium service the extra cost is your responsibility.
    • You must contact us before returning to ensure that the most cost effective method is used for your return.
    • Please note:
    1. Goods will only be accepted for return if they are dispatched within 14 days of delivery, unless we have notified you otherwise.
    2. The item is your responsibility until it reaches us; therefore we recommend that you at least get proof of posting.
    Faulty Items
    All equipment (electrical or otherwise) is covered by manufacturer’s warranty for up to 12 months, unless stated in the item description, in the unlikely event of a fault during this period please do not hesitate to contact us for a replacement (see contact details above)

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Supercookshop’s relationship with you in relation to this website.
The term “HospitalityQuality’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 56 St Bedes Close, Durham, DH14AB. The use of this website is subject to the following terms of use:
• The content of the pages of this website is for your general information and use only. It is subject to change without notice.
• Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
• Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
• This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
• All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
• Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
• From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
• You may not create a link to this website from another website or document without [business name]’s prior written consent.
• Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Scotland and Wales.

Delivery & Returns Policy

Delivery and Risk

Whilst the Company will make every reasonable effort to deliver the goods in accordance with pre-arranged dates and times no guarantee is given by the Company as to delivery times or dates nor will it accept liability for loss or damage occasioned by any delay in delivery.

Delivery will be made to the address specified by the customer.
The customer shall not be entitled to refuse delivery on the grounds that only part of the goods ordered are included in a particular delivery.
Where the order or contract is for the supply of goods only delivery of the goods shall be deemed to be made on the arrival of the goods at the nominated delivery point prior to off loading and the risk in the goods shall thereupon pass to the purchaser. The purchaser is should advise their insurers in advance of delivery.
Claims for Damages or Short Delivery
Packages should be checked for damage before signing for goods, goods not signed for as damaged may take longer to replace or refund in the event of damage during transit. Where the customer shall seek to claim for damage in transit or for shortage of delivery or loss of goods this must be done in writing to us within three days of delivery.
Image Accuracy
We take great care to ensure that all images are a true representation of our products. We take no responsibility for slight changes in manufacturers deviations.

 Supercookshop Privacy Policy

This privacy policy sets out how Supercookshop  uses and protects any information that you give Supercookshop when you use this website.

Supercookshop is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Supercookshop  may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 20th April 2011

What we collect

We may collect the following information:

·         name and job title

·         contact information including email address

·         demographic information such as postcode, preferences and interests

·         other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

·         Internal record keeping.

·         We may use the information to improve our products and services.

·         We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided. 

·         From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

·         whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes

·         if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at [email address]

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to [address].

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

 


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